1. Refund Eligibility
At IconKit, we offer an one-hour refund period for credit purchases. If you are not satisfied with your purchase, you can request a refund within one hour of the transaction. To be eligible for a refund, please note the following conditions:
- The refund request must be made within one hour of purchasing credits.
- If you have made any previous purchases of credits, you are not eligible for a refund on subsequent purchases.
2. Requesting a Refund
To request a refund, please contact our support team at [email protected] or the support chat in the bottom right corner with the following information:
- The email address associated with your IconKit account.
- A brief explanation of the reason for your refund request.
3. Processing Refunds
Upon receiving your refund request, our team will:
- Verify your eligibility for a refund.
- Process your refund to the original method of payment if the request is approved.
- Notify you via email about the status of your refund.
Please note that refund processing times can vary depending on your financial institution.
4. Non-Refundable Circumstances
Credits used for generating icons or running transformations are non-refundable. Once credits are spent, the transaction is considered final and cannot be refunded.
5. Contact Us
For any questions regarding this refund policy or to submit a refund request, please contact us at [email protected] or the support chat in the bottom right corner of the page.
